How can we help?
Account & Billing
Billing / Surfline Premium
- How do I sign up for Premium?
- How to change from Monthly to Annual?
- What membership types do we offer?
- How does the 25 & Under membership work?
- How do I cancel my Surfline Premium membership?
- Can I get a refund?
How To, Tips & Tricks
- The new homepage (iOS)
- What is the “Live” tab?
- What about the Forecast tab? What’s changed?
- Regional Analysis Tab
- How do I find my current position on the map?
- IOS Swell Graph
- How do I set up Surf Alerts?
- iOS Explore Tab
- iOS Smart Highlights
- Live Wind (guide, FAQs & troubleshooting)
- How do I enable location services in my iOS device?
Billing / Cancellation
- Can I make changes to my booking?
- Can I cancel my booking? Will I pay a fee?
- I was charged incorrectly - What should I do?
- I paid for my booking but haven’t received a confirmation email - What should I do?
- Where can I find the cancellation policy for my travel provider?
- My booking was canceled or declined – what should I do?
Accommodation Information and Special Requests
- On arrival, the room/accommodation I was given didn't match what I booked. What should I do?
- Are meals included in my booking?
- Can I change the guest name for this booking?
- How do I get more info about a travel partner’s facilities?
- Can I request early or late check-in/-out?
- How do I request extra items or services from the travel provider or property?
Cameras and Sessions
Sessions - Getting Started
- What is Sessions?
- My Session has the wrong spot assigned!
- What types of devices and gear do I need to get started?
- How do I find a cam to record Sessions with?
- What is the Surfline Compatible Program?
- Organising your clips
Sessions - Troubleshooting
- Why do I have Sessions Clips without me surfing in them?
- How do I contact Garmin?
- Sessions data doesn't look right
- Why can't I get Sessions Clips after 5 days of my session?
- What happened to my Sessions Clips?
- Do I still get Sessions clips if cams are down?
- Spot forecast page
- The new Surfline homepage
- Surf Conditions Ratings & Colors
- Conditions ratings where we don't have a human forecaster
- Swell analysis graph
- Surf Height - Traditional vs Face Height
- What is LOTUS?
- Why are the current surf conditions different from the Surfline report?
- Swell vs Surf
- Where are the regional forecast pages?
- Where is the Premium Analysis?
- What's the difference between Spot Reports, Spot Forecasts and Regional Forecasts?