How can we help?
Account & Billing
Getting Started
- Introduction to Surfline.com
- Surf Checks
- How Do I Set Up Surf Alerts?
- What are the benefits of being a Premium subscriber?
- How do I renew my Surfline Premium subscription?
- Why do I need to create an account to save Favorites?
Account
- I forgot my password - how do I log in?
- How do I access my account and subscription information?
- Can I share my account?
- How do I delete my account?
- Adding, editing and reordering favorites on the website
- How do I change my units on the website or in the app?
Billing / Surfline Premium
- Paid through Google Play but still not Premium?
- Paid through Apple but still not Premium?
- How can I take advantage of Premium Perks?
- How do I cancel my Surfline Premium subscription?
- Can I get a refund?
- How do I update my card information?
Company Information
Surfline App
Travel
General
Billing / Cancellation
- Can I make changes to my booking?
- Can I cancel my booking? Will I pay a fee?
- I was charged incorrectly - What should I do?
- I paid for my booking but haven’t received a confirmation email - What should I do?
- Where can I find the cancellation policy for my travel provider?
- My booking was canceled or declined – what should I do?
Accommodation Information and Special Requests
- On arrival, the room/accommodation I was given didn't match what I booked. What should I do?
- Are meals included in my booking?
- Can I change the guest name for this booking?
- How do I get more info about a travel partner’s facilities?
- Can I request early or late check-in/-out?
- How do I request extra items or services from the travel provider or property?
Cameras and Sessions
Cameras
Sessions - Getting Started
- What is Sessions?
- What types of devices and gear do I need to get started?
- Is Sessions accessible via Android?
- I have a Rip Curl SearchGPS watch...
- I have a Garmin watch...
- I have an Apple Watch...
Sessions - Troubleshooting
- Why do I have Sessions Clips without me surfing in them?
- How do I contact Garmin?
- Why am I going so fast/far?
- What happened to my Sessions Clips?
- How do I know if I'm in the cam's frame?
- Do I still get Sessions clips if cams are down?
Forecasting
Products
- Surf Conditions Ratings and Colors
- Spot Forecast Page
- Regional Forecast Page
- No human forecaster? Highlighted conditions.
- Premium Analysis
- Buoys and Charts
Questions
- What is LOTUS?
- Why are the current surf conditions different from the Surfline report?
- Swell vs Surf
- Why are the winds different on spots forecast vs regional forecast?
- Where is the surf height on the regional forecast page?
- What's the difference between Spot Reports, Spot Forecasts and Regional Forecasts?