How can we help?
Account - Billing - App
Getting Started
- Introduction to Surfline.com
- Surf Checks
- How Do I Set Up Surf Alerts?
- What are the benefits of being a Premium subscriber?
- How do I renew my Surfline Premium subscription?
- Why do I need to create an account to save Favorites?
Account
- I forgot my password - how do I log in?
- How do I access my account and subscription information?
- Can I share my account?
- How do I delete my account?
- Adding, editing and reordering favorites on the website
- How do I change my units on the website or in the app?
Billing / Surfline Premium
- Paid through Google Play but still not Premium?
- How can I take advantage of Premium Perks?
- Paid through Apple but still not Premium?
- How do I cancel my Surfline Premium subscription?
- Can I get a refund?
- How do I update my card information?
Surfline App
Surfline App - Settings
Company Information
Cameras and Sessions
Cameras
Sessions - Getting Started
- Get Started: Quick Set-up Guide
- What types of devices and gear do I need to get started?
- How do I edit a session?
- How do I connect my Garmin Device with Surfline Sessions?
- How do I connect the Rip Curl Search GPS watch with Surfline Sessions?
- How do I connect my Surfline and Dawn Patrol accounts?
Sessions - Troubleshooting
- Why do I have Sessions Clips without me surfing in them?
- How do I contact Garmin?
- Why am I going so fast/far?
- What happened to my Sessions Clips?
- How do I know if I'm in the cam's frame?
- Do I still get Sessions clips if cams are down?
Forecasting
Forecasts - General Information
- Why are the winds different on spots forecast vs regional forecast?
- What is LOTUS?
- Surf Height - Traditional vs Face Height
- Where is the surf height on the regional forecast page?
- What's the difference between Spot Reports, Spot Forecasts and Regional Forecasts?
- Who are Surfline's forecasters?