Getting Started

• What happened to Surf Checks?
• What are the benefits of being a Premium member?
• How do I renew my Surfline Premium membership?

Account

• Why are some spot names changing?
• I forgot my password, how do I log in?
• How do I access my account and membership information?
• Can I share my account?
• How do I delete my account?
• How do I change my unit preferences? Website & app.

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Billing / Surfline Premium

• What membership types do we offer? 
• How does the 25 & Under membership work? 
• How do I cancel my Surfline Premium membership?
• Can I get a refund?
• Paid through app but still not Premium?
• How do I update my card information?

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Company Information

• Privacy Policy Update Effective October 7th, 2022
• How can I learn more about Surfline?
• How can I contact Surfline?
• Is Surfline hiring?

How To, Tips & Tricks

• Adding, reordering and deleting Favorites on the website
• Looking for a video, story, article or photo we posted?
• How do I enlarge the font on Surfline?

General

• The new homepage
• What does the “Live” tab mean?
• What about the Forecast tab? What’s changed?
• Regional Analysis Tab
• Cameras
• How do I find my current position on the map?

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iOS App

• IOS Swell Graph
• How Do I Set Up Surf Alerts?
• iOS Explore Tab
• iOS Smart Highlights
• Live Wind (guide, FAQs & troubleshooting)
• How do I enable location services in my iOS device?

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Android App

• Android Smart highlights
• Managing Favorites in the Android app
• Android Explore tab

General

• Want to see your hotel or camp on Surfline Travel? 
• Who can I contact at Surfline with questions about my booking?
• Who are Surfline’s travel providers?
• How does the Surfline travel portal work? Do I book directly through Surfline or a travel provider?

Billing / Cancellation

• Can I make changes to my booking? 
• Can I cancel my booking? Will I pay a fee? 
• I was charged incorrectly - What should I do?
• I paid for my booking but haven’t received a confirmation email - What should I do? 
• Where can I find the cancellation policy for my travel provider? 
• My booking was canceled or declined – what should I do? 

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Accommodation Information and Special Requests

• On arrival, the room/accommodation I was given didn't match what I booked. What should I do?
• Are meals included in my booking? 
• Can I change the guest name for this booking? 
• How do I get more info about a travel partner’s facilities? 
• Can I request early or late check-in/-out? 
• How do I request extra items or services from the travel provider or property? 

Cameras

• What is a Premium camera?
• How do I use Rewind?
• What is Multi-Cam?
• Which surf spots have cameras?
• How can I suggest a new surf cam location?

Sessions - Getting Started

• What is Sessions?
• My Session has the wrong spot assigned!
• What types of devices and gear do I need to get started?
• What is the Surfline Compatible Program?
• Organising your clips
• How to delete Sessions Clips

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Sessions - Troubleshooting

• Why do I have Sessions Clips without me surfing in them?
• How do I contact Garmin?
• Sessions data doesn't look right
• Why can't I get Sessions Clips after 5 days of my session?
• What happened to my Sessions Clips?
• Do I still get Sessions clips if cams are down?

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Products

• Surf Conditions Ratings & Colors
• Spot Forecast Page
• Conditions ratings where we don't have a human forecaster
• Regional Analysis
• Swell analysis graph
• Surf Height - Traditional vs Face Height

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Questions

• What is LOTUS?
• Why are the current surf conditions different from the Surfline report?
• Swell vs Surf
• Where are the regional forecast pages?
• What's the difference between Spot Reports, Spot Forecasts and Regional Forecasts?
• Does Surfline provide beach hazard reports?

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