Getting Started

• What is a Premium camera?
• What happened to Surf Checks?
• Introduction to Surfline.com
• How Do I Set Up Surf Alerts?
• What are the benefits of being a Premium member?
• How do I renew my Surfline Premium membership?

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Account

• I forgot my password - how do I log in?
• How do I access my account and membership information?
• Can I share my account?
• How do I delete my account?
• Adding, editing and reordering favorites on the website
• How do I change my units on the website or in the app?

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Billing / Surfline Premium

• What membership types do we offer? 
• How does the 25 & Under membership work? 
• How do I cancel my Surfline Premium membership?
• Can I get a refund?
• Paid through Apple but still not Premium?
• Paid through Google Play but still not Premium?

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Company Information

• How can I learn more about Surfline?
• How can I contact Surfline?
• How can I get answers to questions about stories, photos, or videos that appeared on Surfline?
• Is Surfline hiring?

General

• What does the “Live” tab mean?
• What about the Forecast tab? What’s changed?
• Regional Analysis Tab
• Cameras
• How do I find my current position on the map?
• Account Settings

iOS App

• IOS Swell Graph
• How do I add, delete, and reorder Favorites in the iOS app?
• iOS Explore Tab
• iOS Smart Highlights
• iOS Live Winds
• How do I enable location services in my iOS device?

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Android App

• Android Smart highlights
• How do I add, delete, and reorder Favorites in the Android app?
• Android Explore tab

General

• Want to see your hotel or camp on Surfline Travel? 
• Who can I contact at Surfline with questions about my booking?
• Who are Surfline’s travel providers?
• How does the Surfline travel portal work? Do I book directly through Surfline or a travel provider?

Billing / Cancellation

• Can I make changes to my booking? 
• Can I cancel my booking? Will I pay a fee? 
• I was charged incorrectly - What should I do?
• I paid for my booking but haven’t received a confirmation email - What should I do? 
• Where can I find the cancellation policy for my travel provider? 
• My booking was canceled or declined – what should I do? 

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Accommodation Information and Special Requests

• On arrival, the room/accommodation I was given didn't match what I booked. What should I do?
• Are meals included in my booking? 
• Can I change the guest name for this booking? 
• How do I get more info about a travel partner’s facilities? 
• Can I request early or late check-in/-out? 
• How do I request extra items or services from the travel provider or property? 

Cameras

• How can I view the cam rewind?
• How can I suggest a new surf cam location?
• What is Multi-Cam?
• Which surf spots have cameras?

Sessions - Getting Started

• What is Sessions?
• My Session has the wrong spot assigned!
• What types of devices and gear do I need to get started?
• Is Sessions accessible via Android?
• I have a Rip Curl SearchGPS watch...
• I have a Garmin watch...

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Sessions - Troubleshooting

• Why do I have Sessions Clips without me surfing in them?
• How do I contact Garmin?
• Why am I going so fast/far?
• What happened to my Sessions Clips?
• How do I know if I'm in the cam's frame?
• Do I still get Sessions clips if cams are down?

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Products

• Surf Conditions Ratings and Colors
• Spot Forecast Page
• Regional Forecast Page
• No human forecaster? Highlighted conditions.
• Premium Analysis
• Buoys and Charts

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Questions

• What is LOTUS?
• Why are the current surf conditions different from the Surfline report?
• Swell vs Surf
• Why are the winds different on spots forecast vs regional forecast?
• Where is the surf height on the regional forecast page?
• What's the difference between Spot Reports, Spot Forecasts and Regional Forecasts?

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