How To, Tips & Tricks

• Introduction to the New Surfline
• Where is the surf height on the regional forecast page?
• How do I edit my Surfline favorites?
• What's the difference between spot reports, spot forecasts and regional forecasts?
• How do I enlarge the small font on New Surfline?
• How do I access the Buoys and Advanced Charts?

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Choosing Premium

• Should I get a monthly or annual subscription, if I only surf part of the year?
• What are the benefits of being a Premium subscriber?
• How do I sign up for Premium?
• How can I purchase a Surfline Gift Card?
• How can I redeem a Surfline Gift Card?

Accessing Premium

• I forgot my password - how do I log in?
• How do I access my subscription information?
• How do I log in with Facebook?
• Can I share my account?
• Why am I being logged out regularly?
• Why am I seeing a device limit message?

Modifying Premium

• How do I cancel my Surfline Premium subscription?
• What is auto-renewal?
• How do I renew my Surfline Premium subscription?
• How can I change my subscription type?

Billing Questions

• Premium Legacy Plan
• Can I get a refund?
• How do I update my credit card information?
• Does Surfline offer subscription discounts?

Other Surfline Applications

• Can I access Surfline with Amazon Alexa?
• How do I link my Surfline Premium account with Alexa?
• Fitbit Versa Help and Information
• How do I get my EVO Surfline Store discount code?
• I'm having trouble getting Alexa to stream a camera.
• Why doesn't Amazon Alexa give me the surf report?

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App - General Information

• How do I update my iOS app?
• How do I use Surfline on my mobile device?
• Why am I only seeing 6 days in my 7-day forecast?
• How do I find report and forecast data in the app?
• How can I view the cam rewind?
• What are the circles and numbers on the map in the app?

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App - Account Information

• How do I upgrade to Premium in the app?
• How do I recover my account?
• Why do I need to create an account to save Favorites?

App - Personal Preferences

• How do I add, delete, and reorder Favorites in the app?
• How do I change my units on the website or in the app?
• Why does my Favorites list keep changing?
• How do I set/reset and access my home location in the iPhone app?
• How do I find my current position on the map?
• How do I enable location services in my iPhone?

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Cams - General Information

• How to Use the New Cam Page
• Where is the quad cam?
• Can I view the surf cams on my phone, tablet, and computer?
• Can I view past surf cam footage?
• Is there a complete list of spots that have surf cams?
• How can I suggest a new surf cam location?

Cams - Viewing Issues

• Issues with Windows 7 and Internet Explorer
• Why does the surf cam read, “Are you still watching?”
• Why am I seeing ads on my surf cams in the app?
• As Premium, will I see ads on the surf cams?
• Why are the cam thumbnails blurry in the app?

Company Information

• How can I contact Surfline?
• Is Surfline hiring?
• How can I learn more about Surfline?

Forecasts - General Information

• What is LOLA?
• Why are the winds different on spots forecast vs regional forecast?
• How can I better understand Surfline's forecast products?
• Why are the current surf conditions different from the Surfline report?
• Who are Surfline's forecasters?
• Is there a Surfline forecaster blog?

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Forecasts - Advanced Tools

• How can I find historical forecasting data?
• Why is HurricaneTrak not updating?
• As Premium, can I see the full forecast?
• What forecast tools are available to Surfline Premium subscribers?
• Can I ask a forecaster to help me plan my upcoming surf trip?

News and Editorial Information

• How do I become a Local Pro?
• How can I get answers to questions about stories, photos, or videos that appeared on Surfline?
• Do you have a list of surf shops?
• Do you have a list of surf schools?
• Where can I find information about surf gear?

iOS App

• [FishTrack] How do I see forecast information for a point on the map?
• [FishTrack] How do I use Waypoints?
• [FishTrack] How do I access Imagery and Overlays for the map?
• [FishTrack] How do I use Saved Imagery?
• [FishTrack] How do I use Offline Mode?
• [FishTrack] How do I change my position?

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