Important notes
- Edits must be made within 5 days of the Session being recorded. Otherwise, your clips are lost.
Reasons why you might not be in the clips
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Wrong spot assigned to the Session
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Wrong camera angle selected for the Session
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Cam timing issue
1. Wrong spot assigned to the Session
Especially where we have multiple close by, we may automatically assign the incorrect spot to the Session.
If you notice the spot name isn't right, click Edit in the top right corner of the Sessions page, and manually assign the correct spot to the Session. My Session has the wrong spot assigned!
Once you've reassigned the Session, new clips will be generated.
2. Wrong camera angle selected for the Session
Many spots offer multiple cam angles.
You must select the correct cam angle within 5 days of surfing to secure your clips.
Select the correct angle from the cam carousel beneath the cam player
3. Cam timing issue
A rare but possible cause.
Are you missing from ALL clips, not just some?
Have you found yourself in Rewind clips? If you were surfing at a spot with multiple camera angles, have you checked the other cam angles for your waves?
If so, submit a support request and let us know which camera you think is out of sync, and share a Sessions URL (How to share your Sessions).
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