Important notes
- How to sync a recorded Session depends on what you used to record it
- Make sure you manually stop the Session when you've finished surfing.
Using Surfline's own watch app?
The sync will automatically happen when your Apple Watch is within reach of your iPhone.
Your Sessions data will be immediately available, but the syncing process may take up to five minutes.
If it is still not syncing, make sure your Apple Watch and iPhone are connected. To see if your Apple Watch is connected to your iPhone, touch and hold the bottom of the watch screen, swipe up to open Control Center, and then look for the Connected status icon (below).
Using a compatible partner?
- Using Dawn Patrol to record your Sessions? Dawn Patrol: How can I synchronize surf sessions from the Apple Watch to my iPhone?
- Using Rip Curl SearchGPS? Rip Curl SearchGPS: How do I sync my surfs to my iPhone?
- Using Garmin Connect? Garmn Support: Syncing Your Data with the Garmin Connect App
Still not syncing?
Make sure you're logged in to the account on the partner app (Garmin, SearchGPS or Dawn Patrol) that you originally connected to your Surfline account.
- Open the Surfline app and check the Sessions that most recently synced over to Surfline
- Open the corresponding partner app (Garmin, SearchGPS or Dawn Patrol) to see if you can find those Sessions that are visible on Surfline
- If they are visible, take screenshots and attach to a message to support@surfline.com
- If they aren't visible, try logging out of the partner app (Garmin, SearchGPS or Dawn Patrol) and logging back in under a different email address. Now can you find the Session visible on Surfline?
Try a disconnect/reconnect. Disconnect the partner (Garmin, SearchGPS or Dawn Patrol) from Surfline through the partner app, and then reconnect shortly after.
Try disconnecting/reconnecting the watch with your iPhone.
...Still not syncing?!
Probably best to contact Surfline's dedicated support team. Click this link to submit a "Sessions Question" support request (under Request Type).
Surfline is limited in our capacity to troubleshoot issues on a Garmin or Rip Curl watch, for example. We recommend contacting the brand directly. Likewise, we cannot provide technical assistance for Dawn Patrol's software.
But, if a Session is showing up just fine in the partner app but failing to sync to Surfline, we need to take a look! Our support agents need to see everything you're seeing in your account, so attach screenshots and photos of any potential clue to help us understand the issue.
Screenshots to attach for support@surfline.com
- (If using a compatible partner) take screenshots from within Garmin Connect, SearchGPS or Dawn Patrol showing details of Sessions that are yet to sync to Surfline.
- Screenshots from within the Surfline Sessions tab (even if only showing that a Session is missing)
- Screenshot/photos of any error messages you're seeing
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