Dealing with Conditions Differing from Forecast

Important notes

• Our global wave model, LOTUS, predicts what the next 16 days of surf will look like based on a snapshot of how the atmosphere changed over 6 hours, and may at times be inaccurate.
• Surf heights and quality ratings are based on a matrix of directions and periods that we can adjust. Some spots have this fully dialed in, other spots are on a pretty basic logic
• There are changes we can make to a spot's configuration based on your feedback. We're always keen to learn what you found at the beach.
• Try to distinguish your issue: is your problem with the surf height and rating, or the swell, wind, tide and weather data?
• Let support@surfline.com know when you went surfing and how it was. We'll see if any config adjustments can be made, and we'll try to help you spot those conditions in future with the data already available.

Want to share your feedback directly from the spot report & forecast?

On the website, you can report an accurate/inaccurate forecast using a prompt above the Current Surf Conditions on the website (see the screenshot below).

Or via the Surfline iOS app, just below the cam player.

With this new forecast feedback prompt on iOS and web, you can let us know how accurate the forecast felt at your spot the last time you surfed there. That info goes to our forecast and data science teams, so they can work on the forecast models and specific spot configurations.

How can I share my experience with Surfline?

For spots getting daily corrections, we've got something to guide the model. For spots with smart cams, we collect a bunch of data to help teach our forecasts.

If your spot is outside our core markets, doesn't have a cam and doesn't show any human analysis, your feedback can help heights and ratings work as a more accurate guide to what you'll find in the water.

The kind of things our agents will ask for:

1. Screenshot of the forecast you're looking at
2. Description of real conditions (use this page as a guide)
3. Photo of someone surfing a wave, if possible!
4. Send it to support@Surfline.com

For us to be able to use your feedback, we must know the exact time, date and location of your observation. In the case of fine-tuning a spot configuration, specifics are essential!