Camera Playback Issues

Seeing an error message on a cam player?

In most cases, our camera operations team are aware when we have outages with our cameras and are working to bring the stream back online as soon as they are able to. 

In some situations, such as renovations at the hosting location, power outages, etc., we are unable to bring a camera back online due to matters outside of our control; this is generally the cause of a long term outage. 

If you're experiencing an issue viewing our cameras due to an issue that is specific to your account, or device, you may be able to resolve the issue by doing the troubleshooting steps listed below:

Website:

1. Refresh the page you are viewing (you can do this using the refresh button on your browser).
2. If you are a Premium Subscriber, log out and then log back in again.
3. Turn off any incognito or private browsing feature, extension, or add on.
4. Disable or remove any ad-blocking software, browser extension, or browser add-on (such as Adblock).
5. Then clear your browser's cache - find directions here.
6. Restart your computer and log back into the website.
7. Make sure your web browser is the most recent, updated version.
8. Try a different browser (such as Google Chrome or Mozilla Firefox).

iOS/Android App:

1. First try logging out and then logging back in with the email associated with your Surfline account.
2. Make sure you have a strong Wi-Fi or network connection.
3. Make sure you are using the most updated version of the app.
4. Make sure that you have the latest operating software update for your device. 
5. (Android only) Try clearing storage and cache:
   Settings App > Apps > Surfline > Clear Storage & Clear Cache
6. If these steps do not help your issue, please try uninstalling the app and reinstalling it. Sometimes updates cause corrupted files and a fresh install of the app is needed.

If you would like to inquire about a camera outage:

Please feel free to contact our Customer Support team so we can provide a status update.

An important note: We know it can be frustrating when there is an outage with one of our surf cameras, however we must strictly advise that you do not attempt to contact the camera host or access any of our camera equipment.