Please refer to the following article for information on what Surf Alerts are and how to set them up: Surf Alerts (iOS only)
Experiencing an issue receiving Surf Alerts that have already been set up?
If you are not receiving Surf Alerts you've set up, please check the following:
- That the spot covered by a human forecaster
- That there is a working camera at the spot
- That you have the notifications on your iOS device enabled for Surfline
The most likely reason is the spot(s) aren't covered by a human forecaster, or Surfline hasn't been granted the necessary notification permissions in your iPhone settings.
Even if a subregional report is showing on the spot you want alerts on - if our global wave model is driving the surf heights, we won't send notifications. We will only fire an Alert when a human has manually checked the surf and made a call.
How to report an issue
Write to support@surfline.com with screenshots showing us a) your Surf Alerts & parameters from within the Surfline app, and b) the permissions you granted Surfline from within your iPhone settings. We'll take a closer look to see what's going on.
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