Can I get a refund?

Important notes

  • If your membership was purchased through the Surfline app, please head to your iTunes/Apple ID or Google Play account to request a refund.
  • If you cancel the auto-renewal on your account, this does not generate a refund. You will have Premium access for the remainder of the membership term.
  • Refunds must be requested directly from Surfline Support, Apple or Google Play.
  • Gift Cards are non-refundable.

How can I request a refund?

If charged by Apple or Google Play, follow the instructions in the relevant link below:

If charged by Surfline, inquire about receiving a refund, email support@surfline.com or submit a request with the Request Type: Billing Assistance. Include the following information:

  • Name on Account
  • Email Address on Account
  • Type of Credit Card billed (Visa, MasterCard, etc)
  • The last 4 digits on Credit Card billed
  • Most Recent Date billed

A screenshot of your bank statement with the charge or a copy of your email receipt can expedite the process of receiving your refund.

 

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