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  2. Travel

Travel

General

  • Want to see your hotel or camp on Surfline Travel? 
  • Who can I contact at Surfline with questions about my booking?
  • Who are Surfline’s travel providers?
  • How does the Surfline travel portal work? Do I book directly through Surfline or a travel provider?

Billing / Cancellation

  • Can I make changes to my booking? 
  • Can I cancel my booking? Will I pay a fee? 
  • I was charged incorrectly - What should I do?
  • I paid for my booking but haven’t received a confirmation email - What should I do? 
  • Where can I find the cancellation policy for my travel provider? 
  • My booking was canceled or declined – what should I do? 
See all 11 articles

Accommodation Information and Special Requests

  • On arrival, the room/accommodation I was given didn't match what I booked. What should I do?
  • Are meals included in my booking? 
  • Can I change the guest name for this booking? 
  • How do I get more info about a travel partner’s facilities? 
  • Can I request early or late check-in/-out? 
  • How do I request extra items or services from the travel provider or property? 

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