Travel

General

• Who can I contact at Surfline with questions about my booking?
• Who are Surfline’s travel providers?
• How does the Surfline travel portal work? Do I book directly through Surfline or a travel provider?

Billing / Cancellation

• Can I make changes to my booking? 
• Can I cancel my booking? Will I pay a fee? 
• I was charged incorrectly - What should I do?
• I paid for my booking but haven’t received a confirmation email - What should I do? 
• Where can I find the cancellation policy for my travel provider? 
• My booking was canceled or declined – what should I do? 

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Accommodation Information and Special Requests

• On arrival, the room/accommodation I was given didn't match what I booked. What should I do?
• Are meals included in my booking? 
• Can I change the guest name for this booking? 
• How do I get more info about a travel partner’s facilities? 
• Can I request early or late check-in/-out? 
• How do I request extra items or services from the travel provider or property?