Travel
General
Billing / Cancellation
- Can I make changes to my booking?
- Can I cancel my booking? Will I pay a fee?
- I was charged incorrectly - What should I do?
- I paid for my booking but haven’t received a confirmation email - What should I do?
- Where can I find the cancellation policy for my travel provider?
- My booking was canceled or declined – what should I do?
Accommodation Information and Special Requests
- On arrival, the room/accommodation I was given didn't match what I booked. What should I do?
- Are meals included in my booking?
- Can I change the guest name for this booking?
- How do I get more info about a travel partner’s facilities?
- Can I request early or late check-in/-out?
- How do I request extra items or services from the travel provider or property?