The Surf Park Sessions systems are design to notify the park manager and Surfline of any failures as they happen. These alerts should point you in the right direction of what needs to be fixed. You should always reference the customized installation and troubleshooting guide when issues occur.

Support Levels:

Level 1

Venue: tech lead - basic system operation & on-site troubleshooting guide (referenced above)

Level 2

Surfline: customer support - FAQ & support@surfparksessions.com

 

Troubleshooting Tools

1. A list of your system components/bill of materials

2. Site Plan/Device Map

3. Port Map

 

Troubleshooting Steps

The Surf Park Sessions systems are design to notify the venue manager and Surfline of any failures as they happen. These alerts should point you in the right direction of what needs to be fixed. You should always reference the customized installation and troubleshooting guide when issues occur. For reference, below are high level items you will need to make sure your system is online.

NOTE:  At no point should you turn off the router/server unless under the direction of Surfline. 

You customized troubleshooting guideline should be referenced when systems occur. It includes:

1. A list of your system components/bill of materials

2. Site Plan/Device Map

3. Port Map

4. Troubleshooting steps

 

Troubleshooting steps

System Test:

Once all the components have been installed and connected to the network, a comprehensive test of the system needs to be performed.

1. Use the system test RFID tag to create clips at each feature

2. Insure that Reader beeps and LED lights up

3. Insure that red LED on each camera comes on for the proper time frame (roughly 8 seconds)

4. Use the system test RFID tag to view clips on the Player

 

Check dashboard for the connectivity of devices

1. Red light / green light indicators for each device and process

2. If a device is down, proceed to corresponding port on the POE switch and power cycle to device

3. If a process is down, select "restart system" to reboot server

 

Check Connection to switch

1. Look at port map to identify device

2. Look for blinking LEDs on port

 

Check cable to device

1. Look at port map to identify device

2. Look for blinking LEDs on port

 

Check Camera

1. check LED to make sure device has power

 

Check Reader

1. Check LED to make sure device has power

2. Listen for beep when system test RFID tag or wristband is near the reader.

 

Check Wristband

1. Listen for beep when the system test RFID tag or wristband is near the reader.

2. Try another wristband.

 

If these steps fail reach out to support support@surfparksessions.com