Why am I seeing ads on my surf cams in the app?

If you have paid for Premium and you are seeing ads on your surf cams (and/or you are not seeing the full forecast), try these three steps:

1) Make sure you are signed in. You can sign in on the Favorites home page: 

Unknown-1_2.png

Or sign in on your Account page:

iPhone:

Unknown-4_2.png

Android:

Screenshot_20170330-140159_2.png

2) If you are already signed in, check to make sure that you are listed as Premium. Go to your Account page to check.

iPhone:

IMG_0113_2.png

Android:

Screenshot_20170330-140525_2.png

If it says Registered under your name, then you are signed in with the wrong email address. Sign out and sign back in again, making sure to sign in with the email address associated with your Premium subscription.

iPhone:

Unknown-12_2.png

Android:

Screenshot_20170330-140352_2.png

Click here to learn the difference between a Registered user and Premium subscriber.

3) If you are already signed in with the email address associated with your Premium subscription, make sure your subscription is active. Go to your Account page. If it says Expired under your name, then your Premium subscription is not up-to-date. Click here to visit our article about accessing subscription information and updating your expired subscription.

iPhone:

Unknown-13_2.png

Android:

Screenshot_20170330-140712_2.png

Was this article helpful?
1 out of 2 found this helpful
Have more questions? Submit a request

Comments

Article is closed for comments.