Can I get a refund?

If your membership was purchased through the Surfline app, please head to your iTunes/Apple ID or Google Play account to request a refund on your Premium membership.

This FAQ is for subscriptions made directly on the website.

Note: if you cancel the auto-renewal on your account, this does NOT generate a refund. You will have Premium access for the remainder of the membership term. Refunds must be requested directly from Support.

If you would like to inquire about receiving a refund, or have been mistakenly billed (or double-billed), or have any questions about a charge from Surfline, follow these steps:

Submit a request with the Request Type: Billing Assistance

Include the following information:

  • Name on Account
  • Email Address on Account
  • Type of Credit Card billed (Visa, MasterCard, etc)
  • The last 4 digits on Credit Card billed
  • Most Recent Date billed

Tip: A screenshot of your bank statement with the charge or a copy of your email receipt) can expedite the process of receiving your refund.


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