If your membership was purchased through the Surfline app, please head to your iTunes/Apple ID or Google Play account to request a refund on your Premium membership.
This FAQ is for subscriptions made directly on the website.
Note: if you cancel the auto-renewal on your account, this does NOT generate a refund. You will have Premium access for the remainder of the membership term. Refunds must be requested directly from Support.
If you would like to inquire about receiving a refund, or have been mistakenly billed (or double-billed), or have any questions about a charge from Surfline, follow these steps:
Submit a request with the Request Type: Billing Assistance
Include the following information:
- Name on Account
- Email Address on Account
- Type of Credit Card billed (Visa, MasterCard, etc)
- The last 4 digits on Credit Card billed
- Most Recent Date billed
Tip: A screenshot of your bank statement with the charge or a copy of your email receipt) can expedite the process of receiving your refund.